Phone: (630) 543-8145

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Return Policy

Our Return Policy
Learn more about the Porter Pipe return policy and download any of the forms you need to submit a return request.
  • The Customer must have a return authorization number from Porter Pipe & Supply before material can be returned.  Please contact John Cook at jcook@porterpipe.com to request a return authorization number.
  • The Customer must provide an original purchase order number, Porter Pipe sales order number and reason for return prior to returning material to Porter Pipe & Supply.
  • A standard restock fee of 20% will apply for all stock item returns.  Non-stock and Special Order items will be subject to Vendor’s restock charge.
  • Material returned but not in resalable condition will be scrapped by Porter Pipe & Supply.  This includes unpackaged and open items.
  • Warranty returns require a completed Field Report to be supplied with the material being returned.  Links to these forms can be found below.  Completed forms can be returned with material or submitted via email to John Cook at jcook@porterpipe.com.  If a Warranty item returned is from a piece of equipment (i.e. boiler), the Customer will need to supply the original purchase order number, failure reason, date of installation, model number and serial number from the equipment.  Warranty returns will not be processed without this information.
  • Porter Pipe & Supply will only issue credit for empty tank cores on all gas tank returns.  Credit will not be issued for any gas.
  • Porter Pipe & Supply will not accept returned material that was not purchased from Porter Pipe & Supply.

Return Forms

Return Policy Inquiries

It’s important to us that you’re always satisfied with the products you receive. We’re happy to answer any questions or comments you have about our return policy. Contact us and we’ll be sure to get back to you as soon as possible.

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  • Porter Pipe & Bulldog Cartage have an exceptional group of employees, who make up the success of both companies! I have been lucky enough to meet some of the greatest people through Porter Pipe, and many have turned into lasting friendships. It’s always comforting to know that Porter Pipe is clutch, in this endless demanding business. Porter Pipe always delivers and it doesn’t go unnoticed…

    - Scott Bowen

  • Dependability, Quality of care in packaging, Delivery drivers service unmatched, Top level sales staff, always affordable. Are the reason I exclusively use Porter!

    - John Keefe, Local 130 plumbers

  • "Porter Pipe is a breath of fresh air to the Indianapolis area, it’s nice to have a supplier that cares about getting the job done as much as we do."

    - Kandy E., Leach & Russell

  • "I think Porter Pipe & Supply should receive an award from Local 597 for all the services they provide to help the pipefitters in the field with productivity and safety."

    - Chuck Wuethrich, State Mechanical

  • "Porter Pipe made a boom truck delivery recently for 20 minutes and saved at least 4 hours of material handling time. The Porter drivers are very professional and efficient."

    - Jack Zacavish, GT Mechanical

  • "Porter’s boom truck unloaded all the material, saving us approximately 4 hours of labor in material handling."

    - Chuck Wuethrich, State Mechanical, Alexian Hospital Job in Elk Grove

  • "You guys show up when we needed and were in and out as needed. Thanks for the excellent service."

    - Tony Gritzenbach, MC Mechanical

  • "Porter service is top notch. Back-orders are kept to minimum. They stock just about everything we need."

    - Employee, Advance Mechanical

  • "The people at Porter Pipe understand it isn’t a one-way street. They give back."

    - President, Oakbrook Mechanical

  • “Porter Pipe has been my supplier since 1983 because they are great on service and pricing.”

    - President, Eital Heinemann Mechanical Services

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