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Return Policy

Our Return Policy
Learn more about the Porter Pipe return policy and download any of the forms you need to submit a return request.
  • The Customer must have a return authorization number from Porter Pipe & Supply before material can be returned.  Please contact John Cook at jcook@porterpipe.com to request a return authorization number.
  • The Customer must provide an original purchase order number, Porter Pipe sales order number and reason for return prior to returning material to Porter Pipe & Supply.
  • A standard restock fee of 20% will apply for all stock item returns.  Non-stock and Special Order items will be subject to Vendor’s restock charge.
  • Material returned but not in resalable condition will be scrapped by Porter Pipe & Supply.  This includes unpackaged and open items.
  • Warranty returns require a completed Field Report to be supplied with the material being returned.  Links to these forms can be found below.  Completed forms can be returned with material or submitted via email to John Cook at jcook@porterpipe.com.  If a Warranty item returned is from a piece of equipment (i.e. boiler), the Customer will need to supply the original purchase order number, failure reason, date of installation, model number and serial number from the equipment.  Warranty returns will not be processed without this information.
  • Porter Pipe & Supply will only issue credit for empty tank cores on all gas tank returns.  Credit will not be issued for any gas.
  • Porter Pipe & Supply will not accept returned material that was not purchased from Porter Pipe & Supply.

Return Policy Inquiries

It’s important to us that you’re always satisfied with the products you receive. We’re happy to answer any questions or comments you have about our return policy. Contact us and we’ll be sure to get back to you as soon as possible.


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