Find answers to your questions about Porter Pipe’s products, services and solutions.
If you haven’t found the answer you’re looking for here, please contact us.
Our Addison headquarters is open 24-hours a day Monday through Friday. Our Chicago branch is open from 5:30am to 3:30pm Monday through Friday and our Hammond, Indiana, branch is open from 6am to 10pm Monday through Friday.
All of our branches are also available for emergency weekend service.
Visit our Contact Us page for more information.
Our main branch is our Addison headquarters. We also have branches in downtown Chicago and Hammond, Indiana.
Our contact information:
For more information on each of our branches, visit our Contact Us page.
Since our founding in 1976, we have served the Chicagoland area’s professional trade businesses focusing in commercial plumbing, mechanical contracting, industrial maintenance and repair, and manufacturing.
For more information on Porter Pipe, our business and our customers, please visit our About Us page.
Yes. We employ Local Union 597 Shopmen’s Division members for our warehouse operations. They are the best in the industry. Rest assured your project will be completed safely to your specifications, on time and on budget.
Our inventory totals more than 21 million products and over $250 million. This helps us ensure we have the products our customers need in stock and ready for next-day delivery.
For more information on our specific inventory visit our Products section, and if you’d like to place an order call us at 630.543.8145 and we’ll help you set up an account.
Our in-house delivery fleet covers a 75-mile delivery radius, serving Illinois, Southern Wisconsin and Northwest Indiana. We also have capabilities to ship material anywhere in the U.S. For more information on long-distance shipping, call us at 630.543.8145.
Our standard delivery service is next-day delivery. We are available 24-hours a day Monday through Friday to take your orders. For faster service, our will call facilities are available during business hours and in emergencies on weekends for order pick up.
Returns must have a return authorization number from Porter Pipe & Supply before material can be returned. Please contact Tom Skaar at firstname.lastname@example.org to request a return number.
To learn more about our policy and download the forms you need to submit a return request, visit our Return Policy page.
Partnership is at the center of what we do at Porter Pipe and that means supporting our customers in ways that go beyond the products we supply. Our value-added services and solutions include actuation and heating, end-preparation and cutting, delivery and logistics, material handling, information management and cartage.
For more information on our full range of services, visit the Services section of our site.
As part of a Porter Pipe partnership, you gain access to all of our material handling and field services tools, including carts, racks and storage containers.
To learn more about our complete offering, visit our Material Handling page.
F.A.S.T.-Pak stands for Fast, Accurate, Safe and Tailored. This is Porter Pipe’s proprietary packing method. We eliminate used boxes and non-uniform packaging sizes, and repack your deliveries to help keep your team safe and make a measurable difference on your labor time during unpacking and inventory.
To learn more, visit our F.A.S.T.-Pak page.
Yes. We offer a full-service suite of customizable reporting services that includes job tracking, material pricing timelines, KPI reporting, consolidated invoicing and billing, electronic product submittal, MTR documentation and customized reporting.
To learn more about each of these reporting services, visit our Information Management page.
Yes. We have more than 40 years of heating expertise including hydronic heating and snow melt systems—from system design to installation and materials.
To learn more, visit our Heating Service page.
"I think Porter Pipe & Supply should receive an award from Local 597 for all the services they provide to help the pipefitters in the field with productivity and safety."
"Porter Pipe made a boom truck delivery recently for 20 minutes and saved at least 4 hours of material handling time. The Porter drivers are very professional and efficient."
"Porter’s boom truck unloaded all the material, saving us approximately 4 hours of labor in material handling."
"You guys show up when we needed and were in and out as needed. Thanks for the excellent service."
"Porter service is top notch. Back-orders are kept to minimum. They stock just about everything we need."
"The people at Porter Pipe understand it isn’t a one-way street. They give back."
“Porter Pipe has been my supplier since 1983 because they are great on service and pricing.”
Filled with product updates and strategic new ways we can help improve your business, our newsletter is an opportunity for us to keep you informed and keep your job sites running at peak efficiency.