Frequently Asked Questions

Keeping You Informed about Porter Pipe

Find answers to your questions about Porter Pipe’s products, services and solutions.

If you haven’t found the answer you’re looking for here, please contact us.

General

What are your hours of operation?

Our Addison headquarters is open 24-hours a day Monday through Friday. Our Chicago branch is open from 5:30am to 3:30pm Monday through Friday and our Hammond, Indiana, branch is open from 6am to 10pm Monday through Friday.

All of our branches are also available for emergency weekend service.

Visit our Contact Us page for more information.

Where are you located?

Our main branch is our Addison headquarters. We also have branches in downtown Chicago and Hammond, Indiana.

Our contact information:

Addison, Illinois:
401 S. Rohlwing Rd.
Addison, Illinois 60101
P: 630.543.8145

Chicago, Illinois:
815 S. Jefferson St.
Chicago, Illinois 60607
P: 312.347.1600

Hammond, Indiana:
3500 179th St.
Hammond, Indiana 56323
P: 219.844.1900

For more information on each of our branches, visit our Contact Us page.

What types of trade businesses do you support?

Since our founding in 1976, we have served the Chicagoland area’s professional trade businesses focusing in commercial plumbing, mechanical contracting, industrial maintenance and repair, and manufacturing.

For more information on Porter Pipe, our business and our customers, please visit our About Us page.

Can I order online?

We do offer online ordering. This can be accessed in our Storefront. If you are not already registered, fill out our storefront account request form, and we’ll notify you as soon as you are in our system.

How do I set up an online account?

If you are not already registered, fill out our storefront account request form, and we’ll notify you as soon as you are in our system.

Are your employees union affiliated?

Yes. We employ Local Union 597 Shopmen’s Division members for our warehouse operations. They are the best in the industry. Rest assured your project will be completed safely to your specifications, on time and on budget.

Products, Ordering & Delivery

What products do you carry?

Our inventory totals more than 21 million products and over $250 million. This helps us ensure we have the products our customers need in stock and ready for next-day delivery.

For more information on our specific inventory visit our Products section, and if you’d like to place an order call us at 630.543.8145 and we’ll help you set up an account.

Where can I find your latest pricing information?

We keep our most up-to-date pricing information on our Price Sheets & Updates page.

You can also sign up for email notifications whenever price changes occur. Complete our Request Pricing Updates form and we’ll be sure you begin receiving notification automatically.

What is your delivery radius?

Our in-house delivery fleet covers a 75-mile delivery radius, serving Illinois, Southern Wisconsin and Northwest Indiana. We also have capabilities to ship material anywhere in the U.S. For more information on long-distance shipping, call us at 630.543.8145.

What is your delivery policy?

Our standard delivery service is next-day delivery. We are available 24-hours a day Monday through Friday to take your orders. For faster service, our will call facilities are available during business hours and in emergencies on weekends for order pick up.

Which branch should I order from?

All orders can be placed through our Addison headquarters at 630.543.8145 or online in our Storefront.

What is your return policy?

Returns must have a return authorization number from Porter Pipe & Supply before material can be returned. Please contact Tom Skaar at tskaar@porterpipe.com to request a return number.

To learn more about our policy and download the forms you need to submit a return request, visit our Return Policy page.

Services

What services do you offer?

Partnership is at the center of what we do at Porter Pipe and that means supporting our customers in ways that go beyond the products we supply. Our value-added services and solutions include actuation and heating, end-preparation and cutting, delivery and logistics, material handling, information management and cartage.

For more information on our full range of services, visit the Services section of our site.

How can I make use of your material handling and field services?

As part of a Porter Pipe partnership, you gain access to all of our material handling and field services tools, including carts, racks and storage containers.

To learn more about our complete offering, visit our Material Handling page.

What does F.A.S.T.-Pak stand for and how does it work?

F.A.S.T.-Pak stands for Fast, Accurate, Safe and Tailored. This is Porter Pipe’s proprietary packing method. We eliminate used boxes and non-uniform packaging sizes, and repack your deliveries to help keep your team safe and make a measurable difference on your labor time during unpacking and inventory.

To learn more, visit our F.A.S.T.-Pak page.

Do you offer tracking or reporting services?

Yes. We offer a full-service suite of customizable reporting services that includes job tracking, material pricing timelines, KPI reporting, consolidated invoicing and billing, electronic product submittal, MTR documentation and customized reporting.

To learn more about each of these reporting services, visit our Information Management page.

Do you offer radiant heating services?

Yes. We have more than 40 years of heating expertise including hydronic heating and snow melt systems—from system design to installation and materials.

To learn more, visit our Heating Service page.

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More from Porter Pipe

Services

Take advantage of our expert commercial plumbing and mechanical contractor services.

Products

Explore our combined local inventory totaling more than $250 million.

About Us

Learn how Porter Pipe redefines what it means to be a wholesale supplier.

Filled with product updates and strategic new ways we can help improve your business, our newsletter is an opportunity for us to keep you informed and keep your job sites running at peak efficiency.